1. Delivery Options & Shipping Terms (DAP vs DDP)

Unless otherwise agreed in writing, standard cross-border orders on PartsBaba.com are shipped under DAP (Delivered at Place) terms:

• DAP (Default): We handle international transport to your designated delivery address. The receiver/importer is responsible for local customs clearance, paying import VAT, and settling any applicable customs duties upon arrival.
• DDP (Bulk / B2B Shipments on Request): For eligible commercial or bulk enterprise orders, we can ship on DDP (Delivered Duty Paid) terms through our accredited logistics partners. All duties, clearance handling, and VAT are pre-calculated at checkout.

2. Customs Duties & Import VAT

All imports into the UAE mainland are subject to federal customs and tax regulations:

• Customs Duty Threshold (De Minimis):
  • Orders valued at or below AED 1,000 CIF: Generally exempt from standard 5% customs duties under express courier/parcel provisions.
  • Orders valued above AED 1,000 CIF: Attract the standard GCC customs duty rate of 5% on the CIF (Cost, Insurance, and Freight) value.
• Value Added Tax (VAT):
  • A standard 5% UAE VAT applies to all commercial and consumer imports, regardless of order value (there is no duty-free exemption for VAT).
  • VAT is calculated on the total landed cost: ("CIF Value" +"Customs Duty" )×5%.
    
• For courier deliveries, the carrier (e.g., DHL, FedEx, Aramex) will collect the statutory VAT and duty (if applicable), along with standard local clearance processing fees, prior to final delivery.

3. Requirements for B2B & Commercial Importers

If you are purchasing on behalf of a registered company in the UAE for commercial resale or high-value project deployment:

• Importer of Record (IOR): Commercial consignments must clear customs under an active UAE entity holding a valid commercial trade license, an active Customs Code (Dubai/Abu Dhabi Customs), and a Tax Registration Number (TRN).
• Commercial Document Attestation (eDAS 2.0): Under UAE Ministry of Foreign Affairs (MoFA) regulations, commercial import invoices equal to or exceeding AED 10,000 require electronic document attestation. Our export team can assist in providing compliant commercial invoices and Certificates of Origin for attestation.
• HS Code & Accuracy: Every part shipped includes clear Harmonized System (HS) tariff codes and detailed part descriptions to ensure rapid clearance through automated customs channels.

4. Technical Conformity & Restricted Items

PartsBaba complies strictly with UAE import controls:

• Electronic & Wireless Equipment: Certain telecommunications, IoT, or high-power radio-frequency modules may require prior type approval or clearance from the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Standard Replacement Parts: Passive electronics, cables, replacement casings, and mechanical hardware undergo standard green/yellow channel clearance.
• Packaging & Documentation: All packages leave our facility with permanent labeling, itemized packing lists, and commercial invoices showing country of origin.

5. Delivery Times & Order Tracking

• Order Processing: Most standard in-stock parts are dispatched within 24–48 business hours.
• Transit Time to UAE: Typically 10 to 15 business days via express courier, depending on final destination (Dubai, Abu Dhabi, Sharjah, or Northern Emirates).
• Tracking: Once dispatched, an automated tracking link with real-time milestone updates will be sent to your registered email address.

6. Undelivered Shipments & Customs Non-Compliance

• Customers must provide accurate UAE delivery details (including a valid local UAE mobile number and building/villa address).
• If a shipment is rejected, abandoned, or held by UAE Customs due to a consignee's refusal to pay statutory import VAT/duties or failure to provide requested corporate documentation, return shipping charges and administrative fees will be deducted from any eligible refund.