Return And Refund Policy

Eligibility for Returns and Exchanges

We accept returns and exchanges for both defective and non-defective products under the following conditions:

• Condition: Items must be in new or slightly used condition, with all original tags, accessories, and packaging intact.
• Window: Requests must be initiated within 15 days of delivery.

Exceptions:
Certain products marked as “Non-Returnable” on the product description page are not eligible for returns or exchanges.

How to Return or Exchange

You can choose either of the following methods:

1. By Mail: Pack the product securely with all original tags, accessories, and packaging. Clearly write our address and contact number on a piece of paper and stick it to the return box. A delivery agent will come to your doorstep to pickup the parcel within 2 days. 
2. In-Store: Visit our store to return or exchange the product (incase this is more convenient to you).

Once we receive the product, our team will conduct a quality check. For defective or damaged items, we will process your exchange or refund immediately after verification.

Replacement: Subject to stock availability. If unavailable, a refund will be processed.

Refund Policy

We process refunds for items returned in accordance with this policy:

1. Refund Methods:

   • Prepaid Orders (Credit/Debit Card, Net Banking): Refunds are initiated within 3 business days of approval. Depending on your bank, the amount may reflect within 5–7 business days.
   • Cash on Delivery Orders: Bank transfers are completed within 5–7 business days after receiving your account details.

2. Refund Timeline: Refunds are issued promptly after quality checks are completed.

Non-Returnable Items

We may not be able to process returns or exchanges in the following cases:

• Return requests made under the 15-day window.
• Missing tags, accessories, or original packaging.
• Products damaged due to misuse, improper handling, or unauthorized repairs.

Note: Cables, Maintenance Chips, Ink Waste Pads, and Maintenance Boxes are non-returnable and non-exchangeable due to product compatibility and handling requirements.

Note: If your shipment has not been delivered, please inform us within 10–12 days of the expected delivery date. This allows us to coordinate with the courier and resolve the issue promptly. Unfortunately, after this period, we may not be able to take responsibility for shipment-related issues.